RETURN & EXCHANGE POLICY
Return and Exchange Policy
At Ofactofashion, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return and exchange process.
Return Policy
- Time Frame: You can return items within 7 days of receiving your order.
- Condition: Items must be unused, in their original condition, and with all original tags and packaging.
Process
Please contact our customer service team at [customer service email/phone] within 7 days of receiving your item to start the return process.
Exchange Policy
- Time Frame: You can request an exchange within 7 days of receiving your order.
- Condition: Items must be unused, in their original condition, and with all original tags and packaging.
Process
Please contact our customer service team at [customer service email/phone] within 7 days of receiving your item to start the return process.
Refunds
- Processing Time: Refunds will be processed within 7-8 business days after we receive and inspect your returned item.
- Method: Refunds will be issued to the Bank account used for the purchase.
- Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.
Additional Information
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
- Non-Returnable Items: Gift cards, personalized items, and items marked as final sale cannot be returned or exchanged.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [customer service email/phone] with your order number and photos of the damage. We will assist you with a replacement or refund.
For any questions or assistance with returns and exchanges, please contact our customer service team at [customer service email/phone]. We are here to help!
